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Baby Monitors
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Support For
Motorola MBP845CONNECT
Download Quick Start Guide
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Knowledge Base
General Questions
How can I register my product?
Do I need to register my product?
Why is my display blank?
Why is the Power Indicator on the Parent Unit not coming on?
Why has the picture on my screen changed to black and white?
Why does the parent unit beep?
What can I do to make the batteries last longer?
Why am I getting a loud high pitched noise?
Why am I hearing interference on my Parent unit?
What do I do if I lose the link between my Baby and Parent units?
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Troubleshooting
Lost connection.
I receive an error message saying: "Email ID is not registered".
I do not hear any sound when I am accessing a remote Camera.
If the baby unit has lost its link with the parent unit.
What is the meaning of "Local Camera" and "Remote Camera"?
During setup on devices for Android™ and iOS, I am not able to find my Camera during the last step and the setup fails.
What do I do if I forget my password?
When I try to view the Camera, I get a prompt for Camera firmware upgrade. What should I do?
How do I download the App for Android™ and iOS devices?
I found interference caused by my other webcam devices.
I am unable to receive a new password although I have used the "Forgot password" option.
What is the significance of LED flashing?
I get a message: We are having problems accessing your Camera. This could be due to the lack of an internet connection. Please wait and try again later.
While I am adding a new Camera to my account, I am not able to find any Cameras to add.
When I am in "remote mode", the video stops after 5 minutes. How do I view for longer?
When the video is cut off, the application attempts to reconnect and this results in lost sound and choppy video.
How many users can access the Camera at one time?
Even though I am accessing my Camera from the same Wi-Fi network, I still find my Camera is shown as remote. I can only access it for 5 minutes at a time.
The sound alert setting threshold is not right.
Which platforms are supported for accessing my Camera?
I am not able to access my Camera.
I am unable to login even after registration.
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Warranty Information
How to obtain warranty service or other information
Consumer products and accessories limited warranty
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