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Support For
Motorola MBP85CONNECT
Download Quick Start Guide
Download User Guide
Security Advisory
Knowledge Base
General Questions
How can I register my product?
Do I need to register my product?
I receive an error message saying: "Email ID is not registered"
How can I use the Two way Communication feature?
I found interference caused by my other web cam devices.
When the video is cut off, the application attempts to reconnect and and results in lost sound and choppy video.
What is the meaning of "Local Camera" and "Remote Camera"?
Can I turn off notifications for a set time frame?
The sound alert setting threshold is not right.
How do I download the App for Android™ and iOS devices?
Which platforms are supported for accessing my Camera?
What is the significance of LED flashing?
When I am in "remote mode", the video stops after 5 minutes. How do I view for longer?
How many users can access the camera at one time?
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Troubleshooting
I am having noise interference on my device
Why am I not able to access my camera?
While I am adding a new Camera to my account, I am not able to find any Cameras to add.
What do I do if I forgot my password?
Even though I am accessing my Camera from the same Wi-Fi network, I still find my Camera is shown as remote. I can only access it for 5 minutes at a time.
What can I do if I do not hear sound when accessing a remote camera?
I get a message: We are having problems accessing your camera. This could be due to lack of internet connection. Please wait and try again later.
During setup on device for Android™ and iOS, I am not able to find my Camera during the last step and the setup fails.
When I try to view the Camera, I get a prompt for Camera firmware upgrade. What should I do?
I am unable to receive a new password although I have used the "Forgot password" option.
What do I do if I lost connection?
I am having audio issues between my MBP85CONNECT camera and the monitor.
I am unable to login even after registration.
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Warranty Information
How to obtain warranty service or other information
Consumer products and accessories limited warranty
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