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Support For
Motorola FOCUS68
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General Questions
Do I need to register my product?
Which platforms are supported for accessing my Camera?
How many users can access the Camera at one time?
How can I register my product?
What is the meaning of “Local Camera” and “Remote Camera”?
How do I download the App for Android™ and iOS devices?
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Troubleshooting
The sound alert setting threshold is not right.
Even though I am accessing my Camera from the same Wi-Fi® network, I still find my Camera is shown as remote. I can only access it for 5 minutes at a time.
I do not hear any sound when I am accessing a remote Camera.
While I am adding a new Camera to my account, I am not able to find any Cameras to add.
I am not able to access my Camera.
When the video is cut off, the application attempts to reconnect and this results in lost sound and choppy video.
I am unable to login even after registration.
When I try to view the Camera, I get a prompt for Camera firmware upgrade. What should I do?
I receive an error message saying: “Email ID is not registered”.
I get a message: We are having problems accessing your camera. This could be due to lack of internet connection. Please wait and try again later.
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Warranty Information
How to obtain warranty service or other information
Consumer products and accessories limited warranty
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