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Support For
Motorola MBP846CONNECT
Download Quick Start Guide
Download User Guide
Knowledge Base
General Questions
Which platforms are supported for accessing my camera?
When I am in "remote mode", the video stops after 5 minutes. How do I view for longer?
When the video is cut off, the application attempts to reconnect and this results in lost sound and choppy video.
What is the significance of LED flashing?
How do I download the App for Android™ and iOS devices?
What is the meaning of "Local Camera" and "Remote Camera"?
How many users can access the Camera at one time?
During setup on devices for Android™ and iOS, I am not able to find my Camera during the last step and the setup fails.
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Troubleshooting
I do not hear any sound when I am accessing a remote Camera.
Noise interference on your device
I am not able to access my Camera.
Noise interference on your Parent Unit
I receive an error message saying: "Email ID is not registered".
Even though I am accessing my Camera from the same Wi-Fi network, I still find my Camera is shown as remote. I can only access it for 5 minutes at a time.
I am unable to receive a new password although I have used the "Forgot password" option.
What do I do if I forget my password?
No display
When I try to view the Camera, I get a prompt for Camera firmware upgrade. What should I do?
Lost connection
The sound alert setting threshold is not right.
I am unable to login even after registration.
I found interference caused by my other webcam devices.
While I am adding a new Camera to my account, I am not able to find any Cameras to add.
I get a message: "We are having problems accessing your camera. This could be due to the lack of an Internet connection. Please wait and try again later."
If the Baby Unit has lost its link with the Parent Unit
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Warranty Information
Consumer products and accessories limited warranty
How to obtain warranty service or other information
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