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Support For
Motorola SCOUT5000
Download Quick Start Guide
Download User Guide
Knowledge Base
General Questions
How does it work?
How do I add the Pet Camera to my Hubble account?
How does location tracking work?
What's in the box?
How often do I need to charge the Pet Camera battery?
What is the meaning of "Local Camera" and "Remote Camera"?
Which app do I need to download?
What is the significance of LED flashing?
Which features does the Hubble for Motorola Petcam have?
How many users can access the Pet Camera at one time?
How to charge the Pet Camera?
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Troubleshooting
I forgot my password.
When the video is cut off, the application attempts to reconnect and this results in lost sound and choppy video.
I do not hear sound when I am accessing a remote Pet Camera.
I have noise interference.
When I am in "Remote Mode", the video stops after 5 minutes. How do I view it for longer?
I get a message: We are having problems accessing your Camera. This could be due to the lack of an internet connection. Please wait and try again later.
When I try to view the Pet Camera, I get a prompt for Pet Camera firmware upgrade. What should I do?
I am not able to access my Pet Camera.
I lost connection.
I found interference caused by my other webcam devices.
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Warranty Information
How to obtain warranty service or other information
Consumer products and accessories limited warranty
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