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Support For
Motorola MBP855CONNECT
Download Quick Start Guide
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Knowledge Base
General Questions
How can I connect my camera to the Hubble app?
Why is my display blank?
Does the baby unit need to be plugged in all the time?
Why am I hearing interference on my Parent unit?
When I am in "remote mode", the video stops after 5 minutes. How do I view for longer?
What do I do if I lose the link between my Baby and Parent units?
Why am I getting a loud high pitched noise?
During setup on devices for Android™ and iOS, I am not able to find my Camera during the last step and the setup fails.
Why is the Power Indicator on the Parent Unit not coming on?
When the video is cut off, the application attempts to reconnect and this results in lost sound and choppy video.
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Troubleshooting
I receive an error message saying: "Email ID is not registered".
What is the significance of LED flashing?
I am unable to receive a new password although I have used the "Forgot password" option.
Even though I am accessing my Camera from the same Wi-Fi network, I still find my Camera is shown as remote. I can only access it for 5 minutes at a time.
Why has the picture on my screen changed to black and white?
What do I do if I forget my password?
When I try to view the Camera, I get a prompt for Camera firmware upgrade. What should I do?
I do not hear any sound when I am accessing a remote Camera.
I get a message: We are having problems accessing your Camera. This could be due to the lack of an internet connection. Please wait and try again later.
I am not able to access my Camera.
How do I download the App for Android™ and iOS devices?
Why does the parent unit beep?
How many users can access the Camera at one time?
If the baby unit has lost its link with the parent unit.
While I am adding a new Camera to my account, I am not able to find any Cameras to add.
The sound alert setting threshold is not right.
Which platforms are supported for accessing my Camera?
What can I do to make the batteries last longer?
What is the meaning of "Local Camera" and "Remote Camera"?
I am unable to login even after registration.
I found interference caused by my other webcam devices.
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Warranty Information
Consumer products and accessories limited warranty
How to obtain warranty service or other information
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: support@motorolastore.com
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