Home
Baby Monitors
×
Smart Nursery
Smart Baby Monitors
Video Baby Monitors
Audio Baby Monitors
Home Monitors
×
Smart Home Monitors
Pet Monitors & Training
×
Pet Monitors
Pet Training Devices
Headphones & Headsets
×
Bluetooth Headsets
Headphones
Dash Cameras
×
Dash Cameras
Accessories
×
Action Cameras
Car Speakerphones
Bluetooth Speakers
GPS Devices
Email Support
English (GB)
Change Country
Search Support
SUPPORT CATEGORIES
Baby Monitors
Smart Nursery
Smart Baby Monitors
Video Baby Monitors
Audio Baby Monitors
All
Home Monitors
Smart Home Monitors
All
Pet Monitors & Training
Pet Monitors
Pet Training Devices
All
Headphones & Headsets
Bluetooth Headsets
Headphones
All
Dash Cameras
Dash Cameras
All
Accessories
Action Cameras
Car Speakerphones
Bluetooth Speakers
GPS Devices
All
Support For
Motorola FOCUS88
Download User Guide
Knowledge Base
General Questions
I receive an error message saying: “Email Id is not registered.”
How can I change my account information?
Why is it that, during the last step of my setup, I am not able to find my Camera and the setup fails on device for Android™ and iOS ?
How to download/share motion-triggered videos?
I am unable to receive a new password although I have used the "Forgot password" option.
What are the system requirements?
What is the significance of LED flashing?
Which platforms are supported for accessing my camera?
What do I do if I forgot my password?
How do I download the APP for Android™ and iOS devices?
What is the meaning of "Local Camera" and "Remote Camera"?
View More
Troubleshooting
My phone application displays the following message: "Unable to connect to BMS server".
Error message during remote access: "The session key on camera is mis-matched"
When I am in "Remote mode", the video stops after 5 minutes. How do I view for longer?
I keep getting error message: "Add camera."
When I try to view the Camera, I get a prompt for Camera firmware upgrade. What should I do?
I do not hear sound when I am accessing a remote camera.
I am unable to login even after registration.
Camera drops offline when I’m not on my home network.
View More
Warranty Information
Consumer products and accessories limited warranty
How to obtain warranty service or other information
×
This case will only be valid for email communication. If you wish to call please use the get a case number link.
Get a Case Number
: support@motorolastore.com
×
Please click on the 'Start Chat' button to connect with a customer service agent immediately
×
Please click on the 'Start Chat' button to connect with a customer service agent immediately
×
English (US)
English (GB)
English (CANADA)
China
ESPAÑOL (ESPAÑA)
Deutsch
Français
Français (Canada)
Português
Italiano
Nederlands
MAGYAR
Polski
SVENSKA
ČEŠTINA
ΕΛΛΗΝΙΚΑ
SLOVENČINA
Brazil
India
Belgium
Mexico
Denmark
Bulgaria
Belgium NL
Australia
New Zealand
EU
MEA
