Home
Baby Monitors
×
Smart Nursery
Smart Baby Monitors
Video Baby Monitors
Audio Baby Monitors
Home Monitors
×
Smart Home Monitors
Pet Monitors & Training
×
Pet Monitors
Pet Training Devices
Headphones & Headsets
×
Bluetooth Headsets
Headphones
Dash Cameras
×
Dash Cameras
Accessories
×
Action Cameras
Car Speakerphones
Bluetooth Speakers
GPS Devices
Get a Case Number
Email Support
English (GB)
Change Country
Search Support
Get a Case Number
Email Support
SUPPORT CATEGORIES
Baby Monitors
Smart Nursery
Smart Baby Monitors
Video Baby Monitors
Audio Baby Monitors
All
Home Monitors
Smart Home Monitors
All
Pet Monitors & Training
Pet Monitors
Pet Training Devices
All
Headphones & Headsets
Bluetooth Headsets
Headphones
All
Dash Cameras
Dash Cameras
All
Accessories
Action Cameras
Car Speakerphones
Bluetooth Speakers
GPS Devices
All
Support For
Motorola LUX65CONNECT
Download User Guide
Knowledge Base
General Questions
What are the minimum system requirements?
How do I pair the Baby Unit?
What is the significance of the camera LED?
What are the Wi-Fi requirements?
Which platforms are supported for accessing my Camera?
How many users can access the Camera at one time?
What is the meaning of “Local Camera” and “Remote Camera”?
View More
Troubleshooting
No display
Noise interference on your Parent Unit
When I am in “remote mode”, the video stops after 5 minutes. How do I view for longer?
I receive an error message saying: “Email ID is not registered”.
When I try to view the Camera, I get a prompt for Camera firmware upgrade. What should I do?
If the Baby Unit has lost its link with the Parent Unit
Lost connection
While I am adding a new Camera to my account, I am not able to find any Cameras to add.
I found interference caused by my other webcam devices.
I am unable to login even after registration.
I am unable to receive a new password although I have used the “Forgot password” option.
During setup on devices for Android™ and iOS, I am not able to find my Camera during the last step and the setup fails.
When the video is cut off, the application attempts to reconnect and this results in lost sound and choppy video.
The sound alert setting threshold is not right.
Noise interference on your device
I get a message: We are having problems accessing your camera. This could be due to lack of internet connection. Please wait and try again later.
I am not able to access my Camera.
Even though I am accessing my Camera from the same ® Wi-Fi network, I still find my Camera is shown as remote. I can only access it for 5 minutes at a time.
What do I do if I forgot my password?
I do not hear any sound when I am accessing a remote Camera.
View More
Warranty Information
Consumer products and accessories limited warranty
How to obtain warranty service or other information
×
This case will only be valid for email communication. If you wish to call please use the get a case number link.
Get a Case Number
: support@motorolastore.com
×
Please click on the 'Start Chat' button to connect with a customer service agent immediately
×
Please click on the 'Start Chat' button to connect with a customer service agent immediately
×
English (US)
English (GB)
English (CANADA)
China
ESPAÑOL (ESPAÑA)
Deutsch
Français
Français (Canada)
Português
Italiano
Nederlands
MAGYAR
Polski
SVENSKA
ČEŠTINA
ΕΛΛΗΝΙΚΑ
SLOVENČINA
Brazil
India
Belgium
Mexico
Denmark
Bulgaria
Belgium NL
Australia
New Zealand
EU
MEA
