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Support For
Motorola MBP845CONNECT
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Knowledge Base
General Questions
Why am I getting a loud high pitched noise?
Why is the Power Indicator on the Parent Unit not coming on?
What do I do if I lose the link between my Baby and Parent units?
Why am I hearing interference on my Parent unit?
Why does the parent unit beep?
What can I do to make the batteries last longer?
Why has the picture on my screen changed to black and white?
Why is my display blank?
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Troubleshooting
I am not able to access my camera.
I found interference caused by my other webcam devices.
I receive an error message saying: "Email ID is not registered".
When I am in "remote mode", the video stops after 5 minutes. How do I view for longer?
When the video is cut off, the application attempts to reconnect and this results in lost sound and choppy video.
While I am adding a new camera to my account, I am not able to find any camera to add.
Lost connection.
I get a message: We are having problems accessing your camera. This could be due to the lack of an internet connection. Please wait and try again later.
Even though I am accessing my Camera from the same Wi-Fi network, I still find my Camera is shown as remote. I can only access it for 5 minutes at a time.
How many users can access the camera at one time?
I am unable to login even after registration.
If the baby unit has lost its link with the parent unit.
What is the significance of LED flashing?
How do I download the App for Android™ and iOS devices?
Which platforms are supported for accessing my Camera?
What is the meaning of "Local Camera" and "Remote Camera"?
I am unable to receive a new password although I have used the "Forgot password" option.
During setup on devices for Android™ and iOS, I am not able to find my camera during the last step and the setup fails.
When I try to view the camera, I get a prompt for camera firmware upgrade. What should I do?
I do not hear any sound when I am accessing a remote Camera.
The sound alert setting threshold is not right.
What do I do if I forget my password?
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Warranty Information
How to obtain warranty service or other information
Consumer products and accessories limited warranty
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