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Support For
Motorola MBP854CONNECT
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Knowledge Base
General Questions
How do I know when the battery is low or needs to charge?
Why am I not able to access my camera?
Which platforms are supported for accessing my camera?
What is the significance of LED flashing?
What if I forgot my password?
My camera seems to warm up when the night vision is used, is this normal?
When I am in "remote mode", the video stops after 5 minutes. How do I view for longer?
What is the meaning of "Local Camera" and "Remote Camera"?
How many users can access the camera at one time?
Why I am unable to receive a new password although I have used the "Forgot password" option?
How can I avoid noise interference on my device?
I have noise interference on my Parent Unit, what should I do?
When does the camera's firmware get updated?
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Troubleshooting
The sound alert setting threshold is not right.
If you forgot your password
I am unable to login even after registration.
What should I do If the Baby Unit has lost its link with the Parent Unit?
What does it mean when I get this message: We are having problems accessing your camera. This could be due to lack of internet connection. Please wait and try again later?
During setup on device for Android™ and iOS, I am not able to find my camera during the last step and the setup fails
I am having power issues with my monitor or camera unit. How can I find out if the issue is with the power cord, the battery or the adapter port?
Even though I am accessing my camera from the same Wi-Fi network, I still find my camera is shown as remote. I can only access it for 5 minutes at a time.
The clock on my parent unit resets itself.
I am having issues with incorrect temperature reading, my camera going off line or trouble with my screen freezing. Is my product faulty or is there a fix for this?
Why do I not hear any sound when I am accessing a remote camera?
I found interference caused by my other web cam devices.
When adding a new camera to my account, why am I not able to find any cameras to add?
When the video is cut off, the application attempts to reconnect and and results in lost sound and choppy video.
When I try to view the camera, I get a prompt for camera firmware upgrade. What should I do?
Why do I have no display?
I receive an error message saying: "Email ID is not registered"
What to do if I lost connection with my Wi-Fi system?
How do I download the App for Android™ and iOS devices?
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Warranty Information
How to obtain warranty service or other information
Consumer products and accessories limited warranty
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