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Support For
Motorola LUX64CONNECT
Download Quick Start Guide
Download User Guide
Knowledge Base
General Questions
Which platforms are supported for accessing my Camera?
What are the Wi-Fi requirements?
What is the significance of the camera LED?
What is the meaning of “Local Camera” and “Remote Camera”?
How do I pair the Baby Unit?
How many users can access the Camera at one time?
What are the minimum system requirements?
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Troubleshooting
If the Baby Unit has lost its link with the Parent Unit
I am unable to receive a new password although I have used the “Forgot password” option.
While I am adding a new Camera to my account, I am not able to find any Cameras to add.
Lost connection
When I am in “remote mode”, the video stops after 5 minutes. How do I view for longer?
I do not hear any sound when I am accessing a remote Camera.
During setup on devices for Android™ and iOS, I am not able to find my Camera during the last step and the setup fails.
When the video is cut off, the application attempts to reconnect and this results in lost sound and choppy video.
I found interference caused by my other webcam devices.
I get a message: We are having problems accessing your camera. This could be due to lack of internet connection. Please wait and try again later.
I am unable to login even after registration.
I am not able to access my Camera.
No display
Noise interference on your device
When I try to view the Camera, I get a prompt for Camera firmware upgrade. What should I do?
The sound alert setting threshold is not right.
Noise interference on your Parent Unit
Even though I am accessing my Camera from the same ® Wi-Fi network, I still find my Camera is shown as remote. I can only access it for 5 minutes at a time.
I receive an error message saying: “Email ID is not registered”.
What do I do if I forgot my password?
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Warranty Information
Consumer products and accessories limited warranty
How to obtain warranty service or other information
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