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Support For
Motorola LUX65CONNECT
Download Quick Start Guide
Download User Guide
Knowledge Base
General Questions
How many users can access the Camera at one time?
Which platforms are supported for accessing my Camera?
What is the significance of the camera LED?
What is the meaning of “Local Camera” and “Remote Camera”?
What are the minimum system requirements?
How do I pair the Baby Unit?
What are the Wi-Fi requirements?
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Troubleshooting
The sound alert setting threshold is not right.
I found interference caused by my other webcam devices.
Noise interference on your Parent Unit
What do I do if I forgot my password?
If the Baby Unit has lost its link with the Parent Unit
When the video is cut off, the application attempts to reconnect and this results in lost sound and choppy video.
Even though I am accessing my Camera from the same ® Wi-Fi network, I still find my Camera is shown as remote. I can only access it for 5 minutes at a time.
Noise interference on your device
I am not able to access my Camera.
I am unable to receive a new password although I have used the “Forgot password” option.
No display
Lost connection
I receive an error message saying: “Email ID is not registered”.
I get a message: We are having problems accessing your camera. This could be due to lack of internet connection. Please wait and try again later.
When I try to view the Camera, I get a prompt for Camera firmware upgrade. What should I do?
When I am in “remote mode”, the video stops after 5 minutes. How do I view for longer?
While I am adding a new Camera to my account, I am not able to find any Cameras to add.
I do not hear any sound when I am accessing a remote Camera.
During setup on devices for Android™ and iOS, I am not able to find my Camera during the last step and the setup fails.
I am unable to login even after registration.
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Warranty Information
How to obtain warranty service or other information
Consumer products and accessories limited warranty
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