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Support For
Motorola FOCUS71
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Knowledge Base
General Questions
How do I download the APP for Android™ and iOS devices?
I receive an error message saying: “E-mail ID is not registered”.
What is the meaning of "Local camera" and "Remote camera"?
What are the system requirements?
I am unable to receive a new password although I have used the "Forgot password" option.
How can I change my account information?
Which platforms are supported for accessing my camera?
How to download/share motion-triggered videos?
Why is it that, during the last step of my setup, I am not able to find my Camera and the setup fails on device for Android™ and iOS?
What do I do if I forgot my password?
What is the significance of LED flashing?
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Troubleshooting
I do not hear sound when I am accessing a remote camera.
Error message: "Unable to connect to BMS server".
I keep getting error message: "Add camera."
Error message during remote access: "The session key on camera is mis-matched."
When I am in "Remote mode", the video stops after 5 minutes. How do I view for longer?
I am unable to login even after registration.
When I try to view the Camera, I get a prompt for Camera firmware upgrade. What should I do?
Camera drops offline when I’m not on my Home Network.
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Warranty Information
How to obtain warranty service or other information
Consumer products and accessories limited warranty
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