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Support For
Motorola FOCUS73
Download Quick Start Guide
Download User Guide
Knowledge Base
General Questions
How many users can access the Camera at one time?
How do I download the APP for Android™ and iOS devices?
What is the significance of LED flashing?
Which platforms are supported for accessing my Camera?
What is the meaning of Local Camera and Remote Camera?
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Troubleshooting
When I am in "remote mode", the video stops after 5 minutes. How do I view for longer?
What do I do if I forgot my password?
Even though I am accessing my Camera from the same Wi-Fi network, I still find my Camera is shown as remote. I can only access it for 5 minutes at a time.
During setup on device for Android™ and iOS,during the last step I am not able to find my Camera and the setup fails.
When the video is cut off, the application attempts to reconnect and and results in lost sound and choppy video.
I found interference caused by my other web cam devices.
I am unable to receive a new password although I have used the "Forgot password" option.
I get a message: We are having problems accessing your camera. This could be due to lack of internet connection. Please wait and try again later.
Trouble setting up Focus73 with British Telecom (BT) router.
When I try to view the Camera, I get a prompt for Camera firmware upgrade. What should I do?
While I am adding a new camera to my account, I am not able to find any Cameras to add.
I am not able to access my Camera.
I receive an error message saying: "Email ID is not registered".
My Phone application displays the following message: "Unable to connect to BMS server".
I am unable to login even after registration
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Warranty Information
Consumer products and accessories limited warranty
How to obtain warranty service or other information
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: support@motorolastore.com
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