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Support For
Motorola MBP85CONNECT
Download Quick Start Guide
Download User Guide
Knowledge Base
General Questions
Can I turn off notifications for a set time frame ?
When I am in "remote mode", the video stops after 5 minutes. How do I view for longer?
What is the significance of LED flashing?
When the video is cut off, the application attempts to reconnect and and results in lost sound and choppy video.
I receive an error message saying: "Email ID is not registered"
What is the meaning of "Local Camera" and "Remote Camera"?
Which platforms are supported for accessing my Camera?
How do I download the App for Android™ and iOS devices?
How many users can access the Camera at one time?
I found interference caused by my other web cam devices.
The sound alert setting threshold is not right.
How can I use the two-way communication feature?
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Troubleshooting
I am unable to login even after registration.
During setup on device for Android™ and iOS, I am not able to find my Camera during the last step and the setup fails.
Even though I am accessing my Camera from the same Wi-Fi network, I still find my Camera is shown as remote. I can only access it for 5 minutes at a time.
What can I do if I do not hear sound when accessing a remote camera ?
Noise interference on your device
I get a message: We are having problems accessing your camera. This could be due to lack of internet connection.
Why am I not able to access my camera ?
I am unable to receive a new password although I have used the "Forgot password" option.
What do I do if I forgot my password ?
When I try to view the Camera, I get a prompt for Camera firmware upgrade. What should I do?
What do I do if I lost connection ?
While I am adding a new Camera to my account, I am not able to find any Cameras to add.
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Warranty Information
Consumer products and accessories limited warranty
EU Declaration of Conformity (DoC)
How to obtain warranty service or other information
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